Return, Refund & Exchange Policy – The Beauty Xtenso
Effective Date: 15 August, 2026
At The Beauty Xtenso, we are committed to maintaining the highest standards of product quality, hygiene, and customer safety.
Due cosmetic nature of our products, we currently do not offer returns, refunds, or exchanges once an order has been delivered successfully.
1. No Return / No Exchange Policy
All purchases made on our website are final. We do not accept:
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Returns
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Exchanges
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Refund requests
for reasons including but not limited to:
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Change of mind
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Personal preference
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Allergic reactions or skin sensitivity
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Fragrance or texture expectations
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Quality-related claims after delivery
As cosmetic and beauty products are sensitive and hygiene-related items, we are unable to verify or re-examine products once they have been delivered or opened.
2. Damaged or Incorrect Products
In case you receive:
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A physically damaged product
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A leaked product
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An incorrect item
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A missing item
you must contact us within 24 hours of delivery with:
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Order number
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Clear unboxing video
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Product images
Claims submitted without a proper unboxing video may not be accepted.
After verification, we may provide a replacement or appropriate resolution at our sole discretion.
3. Non-Returnable Categories
The following items are strictly non-returnable and non-exchangeable:
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Cosmetics
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Skincare products
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Haircare products
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Personal care items
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Opened or used products
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Products purchased during promotional or clearance sales
4. Cancellation Policy
Orders may only be cancelled before dispatch. Once shipped, orders cannot be cancelled.
5. Contact Us
For support regarding your order, please contact:
The Beauty Xtenso
Email: contact@thebeautyxtenso.com
Phone: +91 8981656587 Or +91 8597232133
Address: Delhi Road Under PNB, Sugandha, Hooghly, West Bengal - 712102 India
By placing an order on our website, you acknowledge and agree to this Return, Refund & Exchange Policy.