Shipping & Courier Responsibility

At The Beauty Xtenso, we work with multiple reputed third-party courier and logistics partners to ensure timely and cost-effective deliveries across different locations.

Courier selection is done based on:

• Service availability

• Delivery feasibility

• Delivery performance

• Parcel safety

• Price optimization

Delivery timelines may vary depending on the courier partner, destination location, operational conditions, weather situations, public holidays, and other external factors. Parcels may take additional time during transit depending on the respective courier partner’s service network and operations.

Please note:

• We do not guarantee same-day delivery

• We do not guarantee next-day delivery

• We currently do not offer guaranteed express shipping services

Any estimated delivery timeline displayed on the website or shared during order processing should be considered approximate and not a fixed commitment.

Once an order has been dispatched successfully from our facility, the shipment is handled by the respective third-party courier partner. While we continuously coordinate with courier providers for smooth deliveries, we do not have sole control over delays, operational issues, transit damages, delivery attempts, address-related failures, natural disruptions, or other unforeseen logistics-related situations occurring after dispatch and before final delivery.

However, customer satisfaction remains important to us. In case of any delivery-related issue, we sincerely request your cooperation and patience. Our team will make reasonable efforts to assist you by:

• Coordinating with the respective courier support team

• Raising shipment escalation requests

• Sharing tracking updates

• Helping resolve delivery concerns wherever possible

Customers are also requested to:

• Provide accurate shipping details

• Remain reachable on the registered contact number

• Cooperate with courier personnel during delivery attempts

Final delivery timelines and logistics operations are subject to the policies, routing, and service capabilities of the respective courier partners.